2 1. I was told when purchasing the broadband package that fibre was available here. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. Hello, I'm trying to set up my Virgin Media broadband. It's obviously missing a case/cover and looks quite old. Turn on your TV and get connected. connector cable from the wall socket, as we’ll be re-using that later. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Turn on your TV and get connected. No vm wall socket. Failing this. The socket you need will be marked with the Virgin Media logo. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Call the Pre-installation and delivery team on 0800 052 1734. VM BB TV Landline. Solved no virgin media wall socket at installation community 4832746. But I have no Virgin Media Wall socket in my - 5383603. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. . Jan 14, 2022. PRO SIGNAL. TV box - 15 mins. QuickStart, set up and connections. Re: Installation not workingUSB 2. 1. No, you can keep using the same phone you’ve always used. Options. Push the white cable with the black label into the Hub. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. All the cabling is the property of Virgin Media and must not be touched. . Browse Virgin Media Virgin Media Community. You need a small spanner to remove this, then push the provided connector over the exposed end. Had my kit sent to a home we’ve just moved into. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopAbout Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. ahhh the rubbish that is CS - you could try this. on 05-04-2023 09:20. Openreach would normally use the existing route that your telephone line would take. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Check out the purple envelope in the top right hand corner for a private message from me, and. Plug into the wall socket. 100. Virgin Media; My Virgin Media; Shop;. on 06-03-2023 09:36. No Virgin Media have their own network which is separate to Openreach`s. Engineer installations. Networking and WiFi. See below for suggestions to the regular 'missing socket' questions which are posted on here. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. on 03-08-2020 18:05. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Solved No Virgin Media Wall Socket At Installation Community 4832746. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. My broadband and stream box just arrived. We would like to show you a description here but the site won’t allow us. Wall socket installation on 09-07-2022 14:14 Hi, I selected a self install but I don't think I have a wall socket - I can't see one anywhere - I have cables coming out. We all know and love the internet and TV services that can enter our homes through entry points. I have received my quick start-up kit. You should be able to do it on a call to CS. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. 0 Kudos. Can I have engineer visit and setup it? Thanks. The phone number doesn't connect you. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. And you’re. If you're happy for us to get this booked. We have the quickstart pack but sadly cannot get broadband set up and working. Just. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Turn on and start the Box. Plug the cables into the hub. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Dave. Is it necessary to plug the cable to socket for having wifi, if so what can I. Options. Browse. On your installation day, your engineer will arrive in a. Eric714. Mark as New; Bookmark this message;. Some properties do not have a wall socket, only a cable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Browse Virgin Media Virgin Media. 2. My Virgin Media App. Options. Firmly push the end of the. 2. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 4 weeks ago. We have the quickstart pack but sadly cannot get broadband set up and working. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Various cable mediums are used in modern systems to transmit data. To best look into this, I am sending a private message. The wall box may be branded with the logos of an old cable TV company (not VM). 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Ashleigh_C. 0 Kudos. Being connected to the internet is one of the most important modern essentials in 20. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Almost done. I will be able to assist you in getting this sorted out. Fibre Broadband. Please there is no virgin media wall socket and I don't know how to go about the installation. Switched On Families. It feels like I need to just obtain a connector to enable the two to fit. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. 3) get VM to fit a new box for you. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one. 95. If no joy, try the pre-install team - 0800 0521734. Following the installation and verification of its functionality, you can browse the web or. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. Re: No wall socket. We all know and love the internet and TV services that can enter our homes through entry points. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Tudor. I'm very sorry to hear about the non wall socket. Standard Member. in Networking and WiFi Sunday; No Virgin Media Wall socket . 3 weeks ago. Networking and WiFi. I am going to cancel. on 12-01-2023 21:04. I have the new one as. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Choose the best spot for your wifi hub. on 17-12-2022 10:39. Hub 3. That is the correct fitting, it should push on unless its too loose inside the large housing. This video will show you how to install a Virgin Media extension cable. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. com email address to different Virgin account. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. . It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. 19 minutes ago. For more information please visit:Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. 0 A Socket Wall Plate Module, 50x25mm. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. I can’t take it off by myself so I called 0800 953 9500. But I. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoHi rt001 . Hi team. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. • Connect the power supply to the back of the new box, then switch on at the wall. Wall socket connection Hi There,Am engineer came to connect my broadband but he didn’t install a Virgin wall socket box, there was an old box but was damaged by previous owner, but the engineer didn’t replace the socket and i paid for installation is. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. But I have no Virgin Media Wall socket in my house. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. #1. My Virgin Media App. I don't have a virgin media wall socket and this is stressing me out. Call the pre-installation and delivery team on 0800 052 1734. Options. This box is identical in make and size. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. On your installation day, your engineer will arrive in a. Can anyone tell me what the case is called, confirm its needed and. Now to my Issue: I opted for the self-installation ki. But I don't think I have any Virgin Media Wall sockets in my house. I have only got one rectangular shaped white socket (Shown. I'd like to move my virgin set top box but the current cable isn't long enough. Your engineer will arrive at your chosen time on your chosen day. Push the white cable with the black label into the Hub. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. - 5250024It has two outputs on the left of the wall box. He - 5270179. The isolator has a terminator cap (marked below) fitted to the open end. 2. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Options. You should be able to locate your telephone master socket, which would have a BT or. I'm a Very Insightful Person, I'm here to share knowledge. New to the UK and just moved into our first home here. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No Virgin Media Wall socket . Virgin TV V6 Quickstart Guide for New Customers is a PDF document that helps you to set up and use your Virgin TV V6 box. I don't work for Virgin Media. A Virgin Media wall socket is simply a point of entry into your home. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. 1. The engineer will bring everything needed to install your Virgin Media services on your chosen day. We have the quickstart pack but sadly cannot get broadband set up and working. Most QuickStart kits have just 6 cables, connectors and powerlines to plug in, all clearly labelled and colour-coded, so you know what goes. Installation Steps. )In this video, I am showing the sta. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. See you in a bit. I’ll call the 0800 number. Options. Set up all of your kit within 12Please there is no virgin media wall socket and I don't know how to go about the installation. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. 0a output. . in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Get virgin engineer to move the wall socket. It probably goes into another room in the house. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. See where this Helpful. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. This promotion means you won’t pay the usual setup fee of £35. Ordered VM broadband and was recommended by the website to select the self quick install option. Call the pre-installation and delivery team on. You need to go outside and locate the brown or grey omnibox on the wall. Browse Virgin Media Virgin Media Community. You just need to find the socket and plug in your phone. Push the red label end of the white cable, into the wall socket. Account - Cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Call the pre-installation and delivery team on 0800 052 1734 explain. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. 12. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Back a step. While it's possible to add inclusive calls. While setting up, I discovered that the kind of wall socket that’s there in the house isn’t listed in the images from the book that came with it. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Welcome to the community and thanks for taking the time to post here on the forums. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. 1. Or if the other end of the white cable is in a more useful. Placed an order and the lady said we were eligible for quick start self installation. They can arrange for an engineer to come to the property to complete the installation. Options. Push the white cable with the black label into the Hub. Hi @bingoman000. Then push the connector VM have provided over the screw thread. Check service status. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. These enter my house via an air brick/vent very close to. on 04-02-2023 11:17. Push the red label end of the white cable, into the wall socket. I'm very sorry to hear about the non wall socket. How long will the QuickStart installation take me? WiFi Hub - 30 mins. You should see a cable going through the wall and if you trace this inside, you should get the cable. Web it will be a dual cable drop brought from the street to the outside of your property. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. #12. 18-02-2023 10:23 - edited 18-02-2023 10:33. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Both your fibre cable and Wi-Fi router will be plugged into this. My Virgin Media App. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Broadband and phone deals. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When plugged into either cable the hub just - 5440321. . My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. The socket will have a Virgin Media logo on it and the port is at the bottom. Hi there. Virgin Media broadband customers, as well as those on other non-copper networks, will be able to switch more easily from April 2023 using new 'one touch switching' rules that will be brought in by telecoms regulator Ofcom. 95. Whichever is the most suitable. I cannot seem to do it through my virgin account, as for some reason it is still saying that the broadband kit is yet arrive, when it has already been deliv. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Stay safe online. No Virgin Media socket Go to solution. I don't longer work there. The other is marked TV, & this is used for TV & Broadband. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. on 21-03-2023 18:43. . Rob. Finally, they'll complete the setup to make sure it's all working. Extend your wired Internet access to any room in your house using your existing electrical wiring. But I have no Virgin Media Wall socket in my - 5339557. The cable on the right looks like is for a Freeview TV antenna. If you in a property that's recently been added to Virgin Media's network we have another video th. ahhh the rubbish that is CS - you could try this. Failing this. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Indeed, I just took further photos which may help illustrating. Get more from your Virgin Media setup. Hi, I have ordered a self installation kit for broadband and landline. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. It is surface clipped usually. We have tried plugging it into the only box we found it would fit but no luck. All. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. They will run the cable underground. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I can only find the TV socket. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Networking and WiFi. The two sockets on the wall on the RHS are telephone sockets. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. C Then connect the plug into the nearest wall socket and switch it on. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. --Hub 3. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. The new fibre phone line is designed to work with the same phones as the old copper line. Could I book an engineer and what number - 5155510. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. What should i do now. 168. Please keep an eye out for an envelope at the top right corner of your Forum page. It seems that I need an electrian to install a wall. Virgin Media; My Virgin Media; Shop; Help;. Virgin Media; My Virgin Media; Shop;. Very Insightful Person. A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line. 3 weeks ago. 0 Kudos Reply. Getting started & FAQ. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Within 30 daysOn top of that, Virgin Media also offers a self-install option. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. 1 ACCEPTED SOLUTION. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. They'll then install a fibre socket inside. Step 2: Order your TalkTalk Broadband service. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. 1. This hole will typically be up to 1cm in diameter and often positioned near your front door. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. If digging / drilling / new external & internal cables are required the. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. Hi Virgin Media Team, Hope you are well. If you don't have the cabling then call the pre-installs team on 0800 052 1734. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. TV box - 15 mins. Business, Economics, and Finance. Thanks mate. Jan 14, 2022. Some older sockets may have NTL or Telewest written on them. . There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Virgin Media;. My property is a flat which I am renting, so befo. Hello VLNeedham. Or you may be quicker than average! You won’t be involved the whole time. I am then unable to sign in to my account as I do not have my account information. Both your fibre cable and Wi-Fi router will be plugged into this. Pop the power cable into a nearby plug socket, and turn it on. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Thanks for posting, welcome both to the community and also Virgin Media. Could an engineer be arranged to install please as my account is due to go live today. 95 when taken with an 18-month contract on the line rental, which costs from £17. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I am so sorry to hear that you seem to be missing a wall socket in the home. If you do have a socket you can post a photo here. . If no. -a power cable for the hub's adapter. Getting Connected with Virgin Media is easy when you have a wall socket. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Occasionally only a very short stub of wire is left behind often hidden. which will give you a general idea of VM fixtures and fittings. Hello, my isolator cable does not fit into the virgin media wall socket. I'm sorry to hear about the missing wall socket. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). We would like to show you a description here but the site won’t allow us.